Frequently Answered Questions
What does Eclipse stand for?
The word eclipse means â€śto surpassâ€ť... itâ€™s our commitment to surpass your expectations of what a bank can be. From the way we serve our customers to the way we treat each other, we are committed to excellence in everything we do... to eclipse the ordinary.
Where are you located?
Eclipse is located at 3827 Shelbyville Road at the intersection of Chenoweth and Breckenridge Lanesâ€¦quite literally in the heart of St. Matthews. Or, as true Louisvillians like to say, "We're where the old White Castle used to be." If you need directions, give us a call at (502)Â 671-4800 orÂ click hereÂ for a map.
What makes you different from other banks?
At Eclipse we want to be the â€śWorldâ€™s Greatest Service Organization.â€ť Yes, itâ€™s a bold statement, but itâ€™s our vision, our ideal, our sincere desire to make your banking experience personal, responsive, unexpected. Local decision making, the latest technology and our commitment to provide superior service is what sets Eclipse apart from other banks.
Why does St. Matthews need another bank?
The corner of Shelbyville Road and Chenoweth Lane has a long history as a community gathering spot. As St. Matthews residents ourselves, weâ€™re proud to continue that heritage by providing state-of-the-art banking services and being involved in the St. Matthews community. Weâ€™re more than just a bank. So whether youâ€™re meeting a client or a friend for a cup of coffee, or hosting your own community event, we welcome you to the new â€śgathering spotâ€ť in the heart of St. Matthews.
What is a fresh way to bank?
A fresh way to bank is invigorating and inviting. Itâ€™s banking with service... style... and real people. We donâ€™t have 1-800 numbers... no â€śpress 1, press 2â€ť. And we donâ€™t have tellers... only listeners. Itâ€™s a revolutionary way to bank. And itâ€™s happening now at Eclipse.
What's this about free ATMs?
Itâ€™s simple. Eclipse provides free ATM transactions anywhere in the world. Weâ€™ll refund any other bankâ€™s service chargeâ€¦in Louisville or London... Paducah or Paris. Thereâ€™s no limit... no catches... just free ATMs...with no * needed.
Can I do business and personal banking with Eclipse?
Eclipse is a full service, locally owned, community bank. We offer all the business and personal services and products bigger banks do... but with the Eclipse difference. Youâ€™ll work with local folks... your decisions will be made quickly... and youâ€™ll experience knock-your-socks-off service. Itâ€™s the Eclipse Experience.
What are your hours?
Eclipse is open Monday â€“ Thursday, 9:00 a.m. to 4:00 p.m. Drive thru open to 5:00 p.m. Friday hours are 9:00 a.m. to 5:00 p.m. Drive thru open to 6:00 p.m.Â Saturday hours are by appointment.
Closed on Federal Holidays.
How can my organization host an event at Eclipse?
We welcome groups to hold meetings, small events, exhibits and special gatherings at Eclipse. Our main conference center accommodates 15-20 people with access to video. Or, for larger groups, spread your celebration into our main gathering area after hours. Eclipse features a full catering kitchen in addition to an elegant, contemporary atmosphere. Fill out our event request form or email us atÂ email@example.comÂ to reserve your spot today.
What can I do if my Debit Card is lost or stolen during non business hours?
Please call 1-800-262-2024